At KiwiPack, we want to ensure that you are 100% happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it us for a full refund. Please see below for more information on our return policy.

Returns

All returns must be postmarked within 28 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, [please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and mail your return the following address:

KGM Trading Limited
19A Bretherton Row
Wigan
WN1 1LL
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Questions

If you have any questions concerning our return policy, please contact us at:

+44(0)1942 418318
[email protected]